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Troubleshooting

I can’t download the app.

Check that you have a data connection and compatible smartphone handset or device, that your network provider is not experiencing connectivity issues, and that the App Store and Google Play are available. If you still cannot download the app, please reboot your device and attempt to download again.

I can’t install the app.

Either you don’t have a compatible smartphone or the operating system on your phone needs to be updated to the latest version. Check your operating system version and see if you can update it, then attempt to reinstall the app. If you still cannot install the app, please reboot your device and attempt to download again.

What do I do, if I have the When it Rains it Pours app?

  • You can simply update the Murphy’s When it Rains it Pours app, if you already have the app on your phone
  • Go to the App Store on your phone
  • Click the ‘updates’ tab.
  • Find the ‘When it Rains it Pours’ app and click ‘update’
  • If you are not signed-in to the App Store you will need to sign-in in order to be able to download
  • Please note that on some phones your apps update automatically, this means that the When it Rains it Pours app will automatically update to the Murphy’s Pure Cork app

How do I find the Murphy’s Pure Cork app?

  • Go to the App Store on your phone
  • Click the search bar
  • Enter Murphys Pure Cork or Murphy’s Pure Cork
  • Find the ‘When it Rains it Pours’ app and click ‘update’
  • If you are not signed-in to the App Store you will need to sign-in in order to be able to download

Will I be charged to download the app?

No, it is free to download the Murphy’s ‘Pure Cork’ app to your phone. However, some networks may charge a network fee associated with the data costs for doing so. In order to determine if there will be an additional cost for getting the app on your phone, you should check your data package with your network provider.

The app is taking a long time to download – why?

The Murphy’s ‘Pure Cork’ app is a relatively small download and should not take long to install or update on your phone. If it is taking a long time to download, check your data connection. Please note that if there are a large number of people using the available data connection point (Wi-Fi or cellular data connection), this may reduce the download speeds available or render data connections temporarily unavailable.

The app is not connecting properly when I try to claim a free pint.

Note that the app needs a data connection or Wi-Fi connection to claim a free pint. If you are satisfied that your data / Wi-Fi connection is working properly but still cannot claim a pint, or are seeing an error message, we recommend that you exit the app and stop it from running as an app on your phone (on both iOS and Android devices, apps may run in the background even though they are not obviously running on-screen; please check your device reference manual for how to stop an application from running on your device). Then reopen the app and try again. If this still does not work, we recommend that you reboot your device and attempt to claim again.

I redeemed a pint earlier today – why can’t I redeem another one when I try?

You can only redeem one free pint of Murphy’s per day. You can claim another pint on the same day that you’ve redeemed one, but you cannot redeem two pints in one day. You must wait 24 hours before the app will allow you to redeem another. Why? We want you to enjoy a free pint of Murphy’s and we also encourage responsible drinking. For more details see www.drinkaware.ie

Does this app work without internet connection?

No, the app needs to connect to the internet to function. If you have internet connection be it Wi-Fi, 3G, etc. the app will work. If you have poor or intermittent internet connection then you may experience issues with the app.

I am in an area with no data connectivity – can I claim or redeem a free pint?

You will not be able to claim or redeem a free pint of Murphy’s without data connectivity. If you are experiencing data connection problems, either the signal is not strong enough or it may be the case that your phone is not configured to receive data. If this is the case, see if you can physically move to an area where you can claim or redeem your free pint. Check also with your network service provider as to whether you have a data package included in your plan. Contact your service provider if the problem persists.

The app has frozen or is not responding…

In the unlikely event that the app freezes while in use, turn your phone off and once you turn it on again, the issue should be resolved.

The app has crashed or just disappeared from my screen…

In the unlikely event that the app crashes or disappears from your phone screen, this will be resolved through restarting the app. As per above, please check your data connectivity as an unreliable data signal is most likely the cause. If you experience any issues with the app please state your issue, giving as much information (Type of phone, platform, date, time, explanation of issue.) to murphywebsite@heineken.ie.

What if the app just does nothing, even when trying to claim or redeem?

In the unlikely event that this happens, turn your phone off and once you turn it on again, the issue should be resolved. Once you have claimed your free pint, that data will be stored in the application until the full redemption process is completed.

I have another question or need to talk to someone about the app or promotion

If you have followed all the above steps regarding issues with the app, please contact the Heineken Ireland Consumer Helpline for assistance 1850 514455 or email murphywebsite@heineken.ie, giving full details of your experience (Type of phone, platform, date, time, explanation of issue.). A member of the Heineken Ireland Customer Care service will contact you.

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