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FAQ's

Do I need to be over 18 to participate?

Yes, you need to be of legal drinking age to participate in any aspect of the promotion. On opening the app, we’ll ask you to confirm your date of birth. Participating venues, as always, ultimately reserve the right to refuse admission or service.

How do I download the app?

The app is free and can be downloaded directly to your smartphone, via the App Store for Apple iOS devices, and via Google Play for Android devices.

What do I do, if I have the When it Rains it Pours app?

  • You can simply update the Murphy’s When it Rains it Pours app, if you already have the app on your phone
  • Go to the App Store on your phone
  • Click the ‘updates’ tab.
  • Find the ‘When it Rains it Pours’ app and click ‘update’
  • If you are not signed-in to the App Store you will need to sign-in in order to be able to download
  • Please note that on some phones your apps update automatically, this means that the When it Rains it Pours app will automatically update to the Murphy’s Pure Cork app

How do I find the Murphy’s Pure Cork app?

  • Go to the App Store on your phone
  • Click the search bar
  • Enter Murphys Pure Cork or Murphy’s Pure Cork
  • Find the ‘When it Rains it Pours’ app and click ‘update’
  • If you are not signed-in to the App Store you will need to sign-in in order to be able to download

Is the app compatible with my device?

We’ve made this app for Apple and Android smartphones. It’s compatible with any iPhone (4, 4s, 5 and 6 versions) using iOS software version 8 or later, and with Android devices using version 4.1 software or later. The app will also work on your Wi-Fi connected iPod touch, your iPad and on some Android tablet devices. However it isn’t designed specifically for these devices and is not a ‘universal app’; this means we cannot guarantee it will work perfectly on these devices. Because of the wide variety of Android devices, we’ve tried to ensure that the app works across as broad a range of these as possible. Regrettably we cannot support every device

I’ve downloaded and installed the app – what happens now?

Check the app as often as you like, any time you like, to see if we’re giving away free pints that day. If you’ve opted in to push notifications on your device, we’ll send you a push notification and let you know that we’re giving away free pints. However we will only send you notifications after 12pm. So we suggest you check the app to see if there are free pints available to be claimed.

Do I need a data connection for the app to work?

Yes, you need a data connection, via Wi-Fi or mobile data, in order to participate. If the app can’t make a connection when you are attempting to claim a free pint or redeem a free pint, we’ll let you know by displaying a message on-screen. Many of our participating venues have Wi-Fi access, so please check with them.

Do I need to turn on geolocation services?

No, you don’t need to turn on geolocation services, but we think it’s a better experience if you do, because we can show you where the closest participating venue is to your current location. If you turn geolocation services off, we can’t do this. You’ll still be able to view a list of participating venues on the map however, if you turn on geolocation services, we can also improve push notifications to you, by identifying where you are and serving you appropriate messages for that context.

Do I need to turn on push notifications?

No, you don’t need to turn on push notifications, but again we think it’s a better experience if you do, because we can let you know when free pints are available to claim. If you don’t turn on push notifications, you’ll need to check the app yourself.

Will the list of participating venues change?

The list of participating venues may change during the course of the promotion. We might add or remove venues, so make sure you check the list of venues regularly.

Will the list of participating venues ever include venues outside Cork?

No, the promotion is running in Cork only and all of our venues are in Cork city and county. Come and visit. It’s a great place.

How do I claim a free pint of Murphy’s?

You can claim a free pint of Murphy’s by opening the app. You’ll see the number of free pints left to claim that day; tap the CLAIM button to claim a free pint. Once you’ve tapped CLAIM, you’ll get a confirmation screen confirming that you’ve claimed one of the free pints. You can now redeem your pint from that day, and for the next 7 calendar days. Example: you claim your free pint on Sunday evening at 9:40pm. You can redeem your pint that Sunday evening and for the next 7 days; until 23:59:59 on Sunday evening. Please bear in mind that some of our participating venues may close before that time.

How can I tell how long I have left to claim my free pint?

Open the ‘Pure Cork’ app and we’ll tell you how long you have left. If you’ve opted in to push notifications, we’ll also send you a notification 1 day before your claim will expire, because we don’t want you to miss out on your free pint of Murphy’s.

What if I forget to redeem a free pint I have claimed?

If the time runs out, you’ll need to wait until we’re giving away another batch of free pints to claim another one. As above we’ll send you a notification (if you’ve opted in to push notifications) and if you’ve claimed a pint we’ll let you know in the app how many days you have left to redeem.

Where can I get my free pint?

The free pints of Murphy’s can be redeemed in any of our participating venues in Cork city and county. This is a Cork-only promotion. You have to be in Cork to redeem your free pint.

How do I get my free pint?

You can get your free pint of Murphy’s by going into any of our participating venues and following these steps:

  1. Make sure you have claimed your free pint first!
  2. Open the app and hit the REDEEM button
  3. Select the venue you are in and ask your bar staff for the daily code
  4. Type in the 5 digit code and hit ENTER
  5. Show the next screen (the POUR screen) to the bar staff. Note that you’ll have 3 minutes to show the bar staff your screen
  6. Enjoy your free pint of Murphy’s!

I’ve redeemed my free pint, what do I do now?

You can now share the good news that you’ve enjoyed a free pint of Murphy’s, either via Facebook, Twitter or email. You can also see if you can claim another free pint. Please note however that you won’t be able to redeem a second free pint of Murphy’s until 24 hours after you’ve redeemed a free pint. Once you claim you’ll have the next 7 days to redeem it.

How many free pints can I get?

You can claim one free pint of Murphy’s per day.

Can I claim more than one pint per day?

Once you’ve claimed a pint of Murphy’s, you have to redeem that pint in order to claim another one. So you can only have one active claim at any one time.

Can I redeem more than one pint per day?

You can only redeem one free pint of Murphy’s per day. You can claim another pint on the same day that you’ve redeemed one, but you cannot redeem two or more pints in one day. Why? We want you to enjoy a free pint of Murphy’s and we also want to encourage responsible drinking and ensure we work within industry guidelines. You must wait 24 hours until the app will allow you to redeem another free pint of Murphy’s. For more details see www.drinkaware.ie.

What happens if all of the free pints of Murphy’s aren’t claimed that day?

Every day at 12 midnight, we reset the pints counter. So if, for example, only 80% of the pints are claimed, they aren’t available for anyone to claim any more free pints once the day is over.

Where can I see a list of the participating pubs?

Download the app to see a list and map of the participating venues. The list may change during the course of the promotion. If we add a new pub, we’ll get it on the map as soon as possible, but please note that it may take up to 72 hours to add a new venue. You can also view the pubs you recently visited at the top of the participating pubs list.

Do I need to be in a participating venue to claim a free pint?

No, you can claim a free pint of Murphy’s at any time, in any place, assuming the promotion is running that day and enough free pints are remaining for you to claim. You can also claim a free pint in a participating venue, but you don’t have to be in one.

I downloaded the app in Ireland but am abroad, can I still participate?

Once you have the app and data connectivity, you can claim a free pint of Murphy’s wherever you are. If you want to redeem and enjoy your free pint however, you will need to visit one of the participating venues in Cork city and county.

I claimed a free pint on the last day of the promotion… will I still get my free pint of Murphy’s?

Yes, you can still claim your free pint of Murphy’s at participating venues, for 7 days after the day you claimed. So if you have claimed a free pint, for example, on November 23rd, you will still be able to redeem that pint until November 30th inclusive.

What data are you collecting from me?

We are collecting the following data from participants and venues:

  • Location information: depending on your permissions settings and your opt-in to geolocation services, we will collect location information, where you claimed free pints of Murphy’s and where you redeemed free pints of Murphy’s.
  • In-app information: we will collect information regarding your usage of the app itself, in other words how often you use the app, what sections you visit within the app and how often, whether you signed up for push notifications and other related data about your “clickstream” through the app (what sections of the app you visited and in what sequence).
  • Redemption information: we will collect information on redemption by time, date and promotion, and by participating venue; this is so we can assess redemption performance and patterns.
  • Sharing information: we will collect information regarding sharing the app and elements within the app, such as sharing notifications within the app, or sharing content from within the app; if you choose to share via social networks such as Facebook and Twitter, we will collect the fact that you have shared via that network, but will not collect any personal data about you or your friends.
  • Personal information: we will collect your personal information when entering the competitions that you enter on the newsfeed of the app. We will collect the following information: answer, full name, email and phone number. This data will be used only for responding to you if your competition entry is successful.

Note that this data is captured anonymously. We do not identify you. By downloading the app you are not opting in to any marketing communications from Murphy’s Irish Stout, Heineken BV (or its affiliates or partners). We will use the information recorded in order to better understand promotion and app performance and in order to improve our marketing & communications activities in the future.

 

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